Casablanca Mohammed V airport named best African airport.

The Mohammed V airport of Casablanca was, this Monday, March 6, distinguished three times by the International Council of Airports (ACI). The airport has been awarded Africa’s best airport in 2022, Africa’s most dedicated airport and Africa’s easiest airport to fly into.

This ASQ/ACI (Airport Service Quality) ranking for the year 2022 is based on passenger votes. It aims to reward the quality of service offered at airports in different regions of the world.

In total, a sample of approximately 465,000 passengers at 283 airports around the world were surveyed. For Casablanca Mohammed V airport, over 2,000 passengers were surveyed throughout 2022.

According to a press release from the National Office of Airports (ONDA), at the end of the survey, for the African region, Casablanca Mohammed V airport was named the best African airport, in the category of airports with annual air traffic between 5 and 15 million passengers.

This triple distinction testifies to the mobilization and continuous efforts made every day by the airport community as a whole to improve the passenger experience at the Kingdom’s leading airport platform, which welcomed more than 7.6 million passengers in 2022, ONDA added.

These efforts are the result of a voluntary and well-considered approach to continuous improvement of the quality of services, as set out in ONDA’s transformation plan ” Envol 25 “. This approach has been reinforced this year by several actions that have had a direct impact on the passenger experience, the statement said.

“These results reward the exemplary involvement and unfailing commitment of all stakeholders, to whom I pay a vibrant tribute. We are all determined to make Mohammed V airport one of the top 100 airports in the world,” said Habiba Laklalech, Director General of ONDA.

For Luis Felipe de Oliveira, General Manager of ACI, “putting the traveller at the centre of priorities is more important than ever, and this is the way forward. We are proud of the Casablanca Mohammed V Airport team for winning these awards. This proves that the entire airport community has mobilised to put the passenger first.

Casablanca Mohammed V Airport will receive the trophies corresponding to these awards on the occasion of the opening ceremony of the “Customer Experience Global Summit” which will take place in Incheon, South Korea from 4 to 7 September 2023, it was concluded.